Matchmaker, Adoptions

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Full Job Description

Please remember to include your resume as part of your application.

Summary:The ASPCA attempts to keep its workplace COVID-free. To that purpose, all ASPCA personnel, including new hires, must be fully vaccinated as a condition of employment. For qualified candidates with impairments or honestly held religious convictions that prevent them from being vaccinated, the ASPCA offers appropriate accommodations.

Are you a people person who is upbeat and engaging? Do you flourish in a fast-paced atmosphere where your demands and priorities are always changing? Do you like studying and assisting others in their learning? If yes, and you enjoy working with animals, you should think about becoming a Matchmaker at the ASPCA Adoption Center.

The Adoption Center is committed to assisting animals by involving community members directly in animal care. Matchmaker’s function is critical in establishing a great impression on volunteers and potential adopters, as well as in fostering learning through expert interaction and coaching. Matchmakers will assist animals in preparing for new homes, ensuring their care, and assisting adopters in finding the perfect animal match. With the intention of achieving

Matchmakers facilitate adoptions by engaging in conversation with potential adopters, identifying animal matches through the use of a conversation-based adoption process, and counseling adopters on how to prepare their home and family for their new pet, ensuring that adoptions are good for both the animal and the family. Pet owners who want to relinquish their animals, as well as Good Samaritans who find stray animals, are helped and supported by matchmakers.

Matchmakers will work collaboratively and effectively with internal and external stakeholders to achieve the ASPCA’s ultimate intended outcome of all animals living good lives. They will be part of a high-performing staff and volunteer team that cares for +/- 5,000 at-risk pets per year. You’ll play a major role in maximizing client and volunteer engagement in animal welfare and the Adoption Center’s activities. To guarantee that all visitors to The Center receive fast attention and great customer service, you’ll employ best practices, creative programs, and measurable outcomes.

Five types of animals are now housed and adopted at the Center:

The NYPD has brought us animal victims of cruelty and neglect. At-risk underage kittens and other medically-compromised stray animals given to us by our Community Engagement team At-risk underage kittens and other medically-compromised stray animals Animals that have been surrendered by their owners and are looking for new homes, as well as animals who have been transferred in from shelter/rescue partners

Matchmakers are based at the 92nd St. location in NYC and report to the Manager of Admissions & Matchmaking. Matchmakers are responsible for a variety of tasks in order to develop an active and informed community and guarantee that dogs and people have a great experience.

  • Work is necessary in the evenings and on weekends; timetables may vary.


Among the responsibilities will be, but not limited to:

Adoption Matchmaking and Client Experience – 50%

  • Assist adopters with a conversation-based adoption process to make adoptions go as smoothly as possible.
  • Using a conversation-based approach, get a sense of Adopter expectations and help them locate a prospective match.
  • To properly set-up adopters and dogs, match adoptive expectations with anticipated accommodations.
  • Accept or reject adoptions. When you decline an adoption, explain why you’re doing so and work with the adopters to identify suitable alternatives if they exist.
  • Advise adopters on their animal’s medical and behavioral treatment.
  • Provide information to adopters about the animal’s previous home, if available, as well as her/his time at the ASPCA and/or in foster care.
  • Be knowledgeable about the dogs and cats available for adoption at the shelter and online.
  • Present animals to potential adopters passionately and objectively, emphasizing both their positive and negative characteristics.
  • Write appealing feline and canine in-shelter and website profiles with Manager, Adoption Center Marketing, that reflect an animal’s attributes and problems equally; Via and other channels, keep track of adoption status in real time
  • Adoptions are handled from beginning to end, including documentation and financial transactions.
  • If/as required by NYC and NY state regulations, look for adopters in the animal abuser registry.
  • Assist members of the public who are surrendering or rehoming their pets by offering essential intake support, including alternatives to surrender; collect necessary information on the pet to aid in rehoming; and, if needed, connect owners with appropriate rescue groups and other resources.
  • Assist members of the public who have discovered a stray animal by offering intake assistance, collecting necessary intake information for medically challenged strays, and providing information and possible transportation arrangements to Animal Care Centers of New York.
  • Twice a year, deploy with the Community Engagement, Community Medicine, Relocation, or Field Investigations & Response Team.

Teaching and Coaching – 30%

  • Welcoming, onboarding, training, coaching, and supervising volunteers in the usage of the Meet Your Match exam, Adopter survey, and the entire adoption process, as well as Fear Free philosophy and approaches
  • Educate the public on animal welfare, animal care, and the Fear Free® concept and procedures.
  • Ensure that the adoption process is friendly, efficient, and conversation-based.
  • Train potential adopters on how to socialize and train the animals they’re interested in.
  • Assist in matching adopter expectations with anticipated accommodations to ensure that both adopters and dogs have a positive experience.
  • Volunteers are trained to ensure quality adoption follow-up care via phone and email with behavior specialists; adopters are counseled and connected to community resources.
  • Seek out opportunities to educate the public about animal welfare and the work of the ASPCA.

Animal Care and Welfare – 20%

  • Ensure that all animals have access to the 5 Freedoms (freedom from hunger and thirst, discomfort, pain, injury, or sickness, fear and distress, and the ability to express natural behavior) on a regular basis by providing proper daily care.
  • Participate in daily population control; ensure that animals are healthy and ready to be adopted as soon as feasible.
  • Check each animal’s health and welfare condition (medical, behavioral, and social) on a daily basis, and update volunteers accordingly so that potential adopters have the most up-to-date, accurate information.
  • Participate in MBS rounds (Medical/Behavioral/Sheltering).
  • As needed and as prescribed by the veterinarian or LVT, medicate/provide treatment.
    As needed, use Fear Free® strategies to hold animals for medical and/or intake exams/procedures.
  • Provide socialization, enrichment, and training for the animals.
  • Maintain clean animal housing areas by providing bedding, suitable enrichment/toys, food, and water, as well as spot cleaning as needed throughout the shift.
  • In the database, create and maintain animal records.
  • Prepare animals for foster care with the help of the foster team, and assist foster families in getting ready and understanding the animal’s needs.
  • Receive animals from foster care and re-establish them with a suitable cage/kennel and enrichment with the help of the foster staff.
  • Twice a year, deploy with the Community Engagement, Community Medicine, Relocation, or Field Investigations & Response Team.

Exemplify the ASPCA’s Core Values:

  • Has a strong desire to make a difference in the lives of animals.
  • Ownership is demonstrated and a sense of responsibility for outcomes is felt.
  • Believes in the power of a team — that we are stronger when we work together.
  • Attempts to lift others up and reinvent what is possible.
  • Impact is emphasized, with a focus on animal welfare.


Ability to establish and maintain strong and productive relationships inside and across teams, as well as with volunteers and the general public Ability to interact effectively, courteously, and professionally in both spoken and written English with a variety of people from various cultures and backgrounds. Capacity to walk, bend, stand, and reach continuously for at least 8 hours; ability to lift up to 30 pounds Ability to operate effectively both independently and as part of a team in a distracting setting with various tasks, shifting priorities, and deadline pressures Working with and around others that you are at ease with

Exceptional communicator and team player who thrives in a fast-paced, dynamic environment, Positive and engaging demeanor; enjoys working with people, Proficiency using a computer; experience with PetPoint or similar database a plus, Self-motivated with a solution-oriented attitude, Strong interest in animal welfare and advocacy, Thrives on prov


English (Required), Spanish

Education and Work Experience:

High School Diploma (Required)

Experience caring for cats and dogs in a shelter, veterinarian office, or other animal-related company is advantageous. Adult training/teaching experience is preferred, but not required. Training, coaching, or supervising experience is preferred. Experience in the military, AmeriCorps, or the Peace Corps is a plus. A total of five years of work experience is necessary, with a minimum of two years in customer or client service.

COVID Statement:

The ASPCA attempts to keep its workplace COVID-free. To that purpose, all ASPCA personnel, including new hires, are required to be fully vaccinated, unless otherwise banned by applicable state or local legislation. The American Society for the Prevention of Cruelty to Animals (ASPCA) makes reasonable accommodations for qualified applicants with disabilities or honestly held religious views that prevent them from being vaccinated.

Our EEO Policy:

The American Society for the Prevention of Cruelty to Animals (ASPCA) is an Equal Opportunity Employer. Without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws, regulations, or ordinances, all qualified applicants will be considered for employment.

Under the Americans with Disabilities Act and some state and municipal legislation, applicants with disabilities may be entitled to reasonable accommodations. A reasonable accommodation is a modification to the ASPCA’s usual application process that ensures equitable job opportunities without causing the organization undue hardship. If you require accommodations to complete any forms or otherwise engage in the application process, please notify the ASPCA’s People Team.

Individuals seeking employment are evaluated based on their race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other protected characteristic under applicable federal, state, or local laws, regulations, or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume to complete your application.

About Us:

The American Society for the Prevention of Cruelty to Animals (ASPCA) was founded in 1866 on the conviction that animals are entitled to human kindness and respect, and that they must be protected by law. The ASPCA is a 501(c)(3) not-for-profit organization dedicated to eliminating cruelty to dogs, cats, equines, and farm animals in the United States. It has more than two million supporters countrywide.

The ASPCA has a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation facility for canine abuse victims, kitten nursery, adoption center, and two community veterinarian centers in New York City.

The American Society for the Prevention of Cruelty to Animals (ASPCA) runs programs and services all across the country. We help animals in need by providing on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and research, training, and resources to the sheltering and veterinary communities.

The American Society for the Prevention of Cruelty to Animals (ASPCA) is dedicated to cultivating a collaborative and compassionate culture, and we encourage all voices to contribute to our lifesaving goal. Our employees come from a diverse range of backgrounds and perspectives, bringing with them valuable experiences and perspectives. They join the ASPCA in order to learn, grow, and continue to do their best for animals. Our workers, partners, and the communities we help around the country who seek to better the lives of animals inspire us. We are

At the ASPCA, we are committed to diversity, equity, and inclusion because it enhances our organizational culture, aligns with our Core Values, and allows us to move closer to the ASPCA’s vision – that all animals live good lives, valued by society, protected by law, and free of cruelty, pain, and suffering.